At Jessica’s Collection, every order is prepared with care to help ensure it arrives correctly and in good condition. Please review the information below before placing your order.

Order Processing

Orders are generally processed within 1 to 3 business days before shipment.

Orders placed during weekends or public holidays will be processed on the next available business day. Processing times may be longer during busy sale periods, product launches or holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Estimated Delivery Time

Our standard estimated delivery time is 5 to 15 business days after dispatch, depending on your location and the shipping carrier.

Delivery times are estimates and cannot be guaranteed. Delays may occur because of customs inspections, carrier disruptions, severe weather, public holidays or other circumstances outside our reasonable control.

Shipping Fees

Jessica’s Collection offers complimentary standard shipping on all orders, with no minimum purchase requirement.

Unless otherwise stated during checkout, your package will be delivered to the shipping address provided with no additional standard shipping charge.

Any customs duties, import taxes, brokerage fees or other charges imposed by local authorities are not included unless clearly stated otherwise during checkout.

Placing an Order

To place an order:

1. Select your preferred product and add it to your shopping cart.
2. Continue to checkout and carefully review your order and shipping information.
3. Choose one of the available payment methods.
4. Complete your purchase through our secure, SSL-encrypted checkout.
5. Check your email for your order confirmation.

Please make sure your name, email address and delivery address are correct before submitting your order.

Tracking Your Order

After your order has been dispatched, we will send tracking information to the email address used during checkout.

Tracking updates may take a short time to appear after shipment. Once the package has been transferred to the carrier, tracking availability and delivery updates are managed by that carrier.

Incorrect or Incomplete Addresses

Customers are responsible for entering a complete and accurate delivery address.

Please contact us immediately if you notice an error. We will try to update the address, but changes cannot be guaranteed after processing or shipment has begun.

Jessica’s Collection is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer. Additional shipping costs may apply if the package must be resent.

Delivery Delays

Delivery times may be longer during peak seasons or because of unexpected international shipping disruptions.

Although we will do our best to assist you, Jessica’s Collection is not responsible for delays caused by:

• Customs clearance
• Carrier disruptions
• Severe weather
• Public holidays
• Incorrect delivery details
• Events outside our reasonable control

We will provide available tracking information so you can follow the progress of your shipment.

Lost Packages

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us at:

info@jessicas-collection.com

Include your full name, order number and tracking information. We will review the shipment and, where appropriate, contact the carrier to begin an investigation.

A replacement or refund may be offered after the carrier confirms that the package was lost, subject to the circumstances of the order and any applicable shipping-insurance coverage.

Packages Marked as Delivered

When tracking shows that a package has been delivered but you cannot locate it, please:

• Check around the delivery location.
• Ask household members or neighbours.
• Contact your building manager, where applicable.
• Contact the carrier for additional delivery information.

Jessica’s Collection is not responsible for packages that are confirmed as delivered and subsequently lost or taken by a third party, unless required by applicable law or covered by an approved shipping-insurance claim.

Customer Support

For assistance with an order or delivery, contact our Customer Care team at:

info@jessicas-collection.com

Please include your order number so we can assist you more efficiently.

SHIPPING INSURANCE POLICY

Jessica’s Collection may offer optional Shipping Insurance during checkout for additional protection while your order is in transit.

Shipping Insurance must be added and paid for when placing the order. It cannot normally be added after an order has been completed or shipped.

What Shipping Insurance Covers

Subject to review and approval, Shipping Insurance may cover the following situations:

Packages Lost in Transit

If the carrier confirms that your insured package was lost during transit, we may send a replacement at no additional product or standard shipping cost.

Where a replacement is unavailable, another appropriate solution may be offered.

Packages Damaged in Transit

If an insured package arrives visibly damaged or opened and the products inside have also been affected, we may replace the eligible damaged products at no additional cost.

Photographs or other supporting evidence will be required.

How to Submit a Claim

To submit a Shipping Insurance claim:

1. Contact info@jessicas-collection.com within 7 days of the delivery date or expected delivery date.
2. Include your full name and order number.
3. Explain what happened.
4. For damaged packages, provide clear photographs of:
   • The outer packaging
   • The shipping label
   • The damaged product
   • Any visible damage inside the package
5. For lost packages, include the available tracking information.

Please keep all original packaging until your claim has been reviewed.

After receiving the required information, we will assess the claim and may contact the carrier for verification.

Approved claims will be resolved through a replacement or another appropriate remedy, depending on availability and the circumstances.

What Shipping Insurance Does Not Cover

Shipping Insurance does not normally cover:

• Incorrect or incomplete shipping addresses provided by the customer
• Packages refused or left unclaimed
• Packages confirmed as delivered and later taken by a third party
• Delays caused by customs or the shipping carrier
• Customs duties, import taxes or brokerage fees
• Damage caused after delivery
• Claims submitted outside the required claim period
• Claims without sufficient supporting evidence
• Normal product variations that do not constitute damage

Shipping Insurance does not replace any mandatory rights available under applicable consumer law.

Contact Us

For questions about shipping, tracking or Shipping Insurance, contact:

Jessica’s Collection
Ottawa, Ontario, Canada
Email: info@jessicas-collection.com