Return Policy

Jessica's Collection
Last updated: August 10, 2026

At Jessica's Collection we want you to feel confident about your purchase. Please read this Return & Refund Policy carefully before placing an order.

1. Order Confirmation and Policy Acceptance

By placing an order through our website, you confirm that you have read, understood and agreed to this Return & Refund Policy.

By completing your purchase, you acknowledge that:

You have reviewed and accepted our return conditions and time limits.
You agree to follow the return procedure described below.
You understand that return shipping costs may apply.
Order confirmations, tracking information and relevant communications may be used to investigate payment disputes or chargeback claims.

Nothing in this policy limits any mandatory consumer rights available to you under applicable law.

2. Our 14-Day Return Window

Eligible products may be returned within 14 calendar days of the recorded delivery date. All return requests, damage reports and quality claims must reach us within this window.

To qualify for a return, the product must:

Be unused, unworn and unwashed.
Be returned in its original condition.
Include its original packaging, labels and tags.
Show no signs of damage, stains, odours, alterations or excessive handling.
Meet the other conditions described in this policy.

You may inspect an item in the same way you reasonably would in a physical store. Products worn or used beyond what is necessary for inspection may not qualify for a refund.

Jessica's Collection reserves the right to reject a return when the product does not meet these requirements.

3. Sizing and Fit

Please review the detailed size chart on each product page before ordering. Garment measurements, not generic size labels, determine the correct fit.

We treat the following as our error. You are entitled to a free replacement or a full refund, and we cover all shipping:

The size you received does not match the size you selected at checkout.
A key garment measurement differs from our published size chart by 3 cm or more.

The following are not product faults, although you may still return the item under the standard 14-day conditions in Section 2 at your own return shipping cost:

The item feels too tight, too loose, too long or too short for your body.
Sleeve length, waist circumference or garment length is not to your preference.
A measurement deviation of less than 3 cm from the size chart, which falls within normal manufacturing tolerance.
General dissatisfaction with how the item fits.

4. Return Shipping Costs

Unless the product arrived damaged, defective, incorrect or materially different from what was ordered, you are responsible for all return shipping and handling costs.

Original shipping charges are non-refundable unless required by law or the return results from an error made by Jessica's Collection.

We recommend using a tracked shipping service. Please keep your tracking number and proof of shipment until your return has been completed. Jessica's Collection is not responsible for return packages that are lost or damaged before reaching the designated returns facility.

5. How to Request a Return

Email us at info@jessicas-collection.com within 14 days of delivery. Your request must include:

Your full name.
Your order number.
The email address used for the order.
The product you wish to return.
Your reason for requesting the return.
Your current shipping address.
Clear, unedited photographs when the product is damaged, defective, incorrect or incorrectly sized.
For sizing claims, a photograph of the relevant measurement taken with a tape measure laid flat against the garment.

Requests that do not include sufficient supporting information cannot be assessed and may be declined.

Please wait until you receive written return instructions before sending anything back.

Do not return a product to the address shown on the original package. That address belongs to a shipping or fulfilment provider and is not authorized to receive returns. Products sent without prior authorization or to an incorrect address may be refused and may not qualify for a refund.

6. Return Destination

Approved returns must be sent to the return address provided by our customer-support team.

Our central returns facility is located in Asia, which means international return shipping costs may apply. These costs are normally the customer's responsibility unless the return concerns a verified defective, damaged, incorrect or incorrectly sized product.

The correct return address and instructions will be provided after your request has been reviewed. Please do not send any return before receiving this information.

7. Damaged, Defective or Incorrect Products

Please inspect your order promptly after delivery. Report any problem within 14 days of delivery, and preferably within 2 days for visible shipping damage, so that we can investigate with the carrier while the claim is still actionable.

Email info@jessicas-collection.com with:

Your order number.
A description of the problem.
Clear photographs of the entire product.
Close-up photographs of the damage or defect.
Photographs of the packaging and shipping label, where relevant.
An unedited video when photographs do not clearly show the issue.

Photographs and video must be original and unedited. We cannot assess a claim on the basis of edited images.

Covered as a product fault:

The product, style or pattern does not match your order.
The colour does not match the colour you selected.
Items are missing from the package.
Manufacturing defects, including damaged zippers, holes, tears, stains present on arrival, loose or unfinished seams, and missing hardware or accessories.
Sizing errors as described in Section 3.

Not covered as a product fault:

Damage caused while opening the package, including cuts or scratches from scissors or blades.
An item that matches its product images and description but does not meet your subjective expectations of texture, weight or finish.
Preference-based dissatisfaction with workmanship where the item is fully functional and free of defects.
Damage occurring after delivery.

Where a fault is confirmed, we will offer a full refund or a free replacement. We do not offer partial refunds in place of a proper resolution. Store credit is offered only where you prefer it.

A physical return is not always required for a verified defective or damaged product. Where a replacement is approved, processing generally takes 7 to 14 business days, excluding delivery time, and remains subject to availability.

This reporting procedure does not remove any mandatory rights you may have under applicable consumer-protection law.

8. Products That Cannot Be Returned

Unless required by law, we may be unable to accept returns for:

Products that have been worn, washed or used.
Products without their original tags or packaging.
Products damaged after delivery.
Products with stains, cosmetic marks, perfume, smoke, pet hair or other odours.
Hygiene-sensitive products that have been opened, worn or returned in an unsanitary condition.
Personalized or custom-made products.
Gift cards.
Products marked as final sale, where this was clearly stated before purchase.

9. Return Inspection and Refund Processing

After your return reaches our facility it will be inspected. Approved returns are normally processed within 7 business days after receipt. During busy periods processing may take longer.

Approved refunds are issued to the original payment method wherever possible. Your bank, card provider or payment provider may require additional time to display the refund. This processing time is outside our control.

We will notify you if:

Your return is approved.
Additional information is needed.
A deduction applies.
The return does not meet our conditions.
The refund has been issued.

10. Exchanges

We do not guarantee direct exchanges, because product availability changes. Where an exchange is unavailable, you may return an eligible product under this policy and place a new order for the preferred size, colour or style.

11. Order Cancellations

To request a cancellation, contact info@jessicas-collection.com immediately with your name and order number.

Fulfilment may begin shortly after an order is placed, so we cannot guarantee that an order can be changed or cancelled after confirmation. An order cannot normally be cancelled once it has shipped. After delivery, you may request a return under the conditions of this policy.

This voluntary return period is separate from any cancellation or refund right that may apply under mandatory consumer-protection law.

12. Incorrect or Incomplete Addresses

You are responsible for providing a complete and accurate delivery address. Contact us immediately if you notice an error; we cannot guarantee a change once fulfilment has begun.

Where an order is returned because the address supplied was incorrect or incomplete, delivery was refused, the package was not collected, customs clearance failed for reasons attributable to the recipient, or the carrier could not complete delivery for reasons attributable to the recipient, we may deduct up to $35 CAD from the refund to cover documented shipping, return and administrative costs, provided this charge was disclosed before purchase. If the actual recoverable costs are lower, only the applicable amount will be deducted.

Please note that packages returned to sender on international routes can take several weeks to arrive back at the returns facility. A refund in these cases is processed once the return is confirmed. Additional reshipping charges apply if you request another delivery attempt.

13. Lost Packages

If tracking indicates that a package may have been lost in transit, contact info@jessicas-collection.com with your order number, full name, delivery address and available tracking information.

We will review the shipment and, where necessary, open an investigation with the carrier. If the carrier confirms the package was lost, we will arrange a replacement or refund.

A package marked as delivered requires additional investigation. You may be asked to check with household members, neighbours, building management or the local delivery depot, and to confirm in writing that the package was not received. We assess these cases individually alongside the carrier's delivery evidence.

14. Delivery Delays and Customs

Estimated delivery times are not guaranteed unless expressly stated otherwise. International shipments may be delayed by carriers, customs authorities, weather, public holidays or other circumstances outside our reasonable control.

If tracking shows no movement for an extended period, or delivery falls significantly outside the estimated window, contact us and we will investigate with the carrier and arrange a replacement or refund where the shipment cannot be located.

Where applicable, you are responsible for customs duties, import taxes, brokerage charges or similar fees unless the checkout page expressly states otherwise.

Any mandatory rights relating to delayed delivery remain unaffected. Ontario rules may, in certain circumstances, allow an online order to be cancelled when it is not delivered within 30 days after the promised delivery date.

15. Chargebacks and Payment Disputes

Please contact us before submitting a chargeback so that we have an opportunity to investigate and resolve the matter. Contacting us first does not remove or restrict any right you may have to raise a legitimate dispute with your bank or payment provider.

When a chargeback is submitted, Jessica's Collection may provide relevant evidence to the payment provider, including the order confirmation, checkout and policy-acceptance records, payment records, shipping and tracking information, delivery confirmation, customer-service correspondence, photographs and other evidence connected to the order, and records of any replacement, return or refund offers.

We will provide information that is relevant and reasonably necessary to respond to the dispute.

16. Refund Deductions

Where permitted by law and clearly disclosed, a refund may be reduced by:

Non-refundable original shipping charges.
Customer-responsible return shipping costs.
Documented return-to-sender costs.
The disclosed charge for refused, unclaimed or incorrectly addressed packages.
A reduction reflecting damage or diminished value caused by handling beyond reasonable inspection.

No deduction will be made for a verified product defect, shipping damage or fulfilment error attributable to Jessica's Collection, except where otherwise permitted by law.

17. Consumer Rights

This policy provides voluntary return rights in addition to any mandatory rights available under applicable law.

Canadian businesses are generally not required to accept returns merely because a customer changes their mind, but defective products and specific consumer agreements may be subject to separate legal protections. Nothing in this policy is intended to exclude, restrict or replace a consumer right that cannot lawfully be waived.

18. Contact Us

Jessica's Collection
Ottawa, Ontario, Canada
Email: info@jessicas-collection.com

Please include your order number whenever contacting us about an existing purchase.