Privacy Policy
Last updated: July 30, 2026
Jessica’s Collection respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.
For questions about this Privacy Policy or the way we handle personal information, please contact us at:
Jessica’s Collection
Ottawa, Ontario, Canada
Email: info@jessicas-collection.com
1. Who Is Responsible for Your Personal Information?
Jessica’s Collection is responsible for the personal information collected through our website and services.
We determine why and how personal information is processed. Where third-party service providers process information on our behalf, they are expected to handle that information only as necessary to provide their services and in accordance with applicable privacy requirements.
2. Personal Information We Collect
Depending on how you interact with Jessica’s Collection, we may collect the following categories of information:
Information You Provide to Us
This may include:
- Your name
- Billing and shipping address
- Email address
- Telephone number
- Account login information
- Order and purchase information
- Product preferences and sizing information
- Messages sent through our contact form or by email
- Newsletter preferences
- Reviews or feedback you choose to submit
- Information required to process a return, refund or customer-service request
Payment Information
Payments may be processed by third-party payment providers. Jessica’s Collection generally does not directly store complete payment-card information.
Payment providers may collect information such as your card details, billing address, transaction information and fraud-prevention data in accordance with their own privacy policies.
Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- Your IP address
- Browser type and version
- Device type
- Operating system
- Date and time of your visit
- Pages viewed
- Referring website or source
- General location information
- Cookie identifiers
- Website interaction and performance data
This information helps us operate, secure and improve our website.
3. Why We Use Personal Information
We may use personal information for the following purposes:
- To process, fulfil and deliver orders
- To create and manage customer accounts
- To process payments, refunds and returns
- To provide customer support
- To respond to questions and requests
- To send order confirmations and service-related communications
- To detect and prevent fraud, misuse and security incidents
- To improve our website, products and customer experience
- To maintain business and transaction records
- To comply with legal and regulatory obligations
- To send promotional communications where permitted
- To measure the effectiveness of marketing campaigns
- To personalize website content and product recommendations
- To request customer feedback or reviews where consent has been provided or where otherwise permitted by law
We only collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances.
4. Legal Grounds for Processing
Where Canadian privacy law applies, we process personal information with your consent, where consent may reasonably be implied, or where collection, use or disclosure is otherwise permitted or required by law.
Where the GDPR applies, we may process personal information on one or more of the following legal grounds:
- Your consent
- Performance of a contract with you
- Compliance with a legal obligation
- Our legitimate business interests, provided those interests do not override your rights
- The establishment, exercise or defence of legal claims
5. Website Security
Our website uses SSL or TLS encryption to protect information transmitted between your browser and our website.
An encrypted connection can normally be identified by “https” in the browser address bar and a lock icon.
Although we use reasonable administrative, technical and physical safeguards, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Server Logs
When you access our website, our hosting provider may automatically collect server-log information needed to deliver and secure the website.
This may include:
- The page requested
- Date and time of access
- Data transferred
- Browser and operating-system information
- Referring page
- IP address
- Error and security information
Server-log information may be used to maintain website stability, investigate technical problems, prevent fraud and identify unlawful or abusive activity.
7. Cookies and Similar Technologies
Our website may use cookies, pixels, local storage and similar technologies.
Cookies are small files stored on your device. They may be used to:
- Keep products in your shopping cart
- Remember account or website preferences
- Enable checkout and other essential functions
- Measure website traffic and performance
- Understand how visitors use the website
- Personalize content
- Support advertising and campaign measurement
Necessary Cookies
Necessary cookies are required for essential website functions, such as security, checkout, account access and shopping-cart functionality.
Analytics and Advertising Cookies
Where required, analytics, personalization and advertising cookies will only be activated after you have provided consent through our cookie banner.
You may change your cookie preferences through the cookie settings available on our website. You may also adjust cookie settings through your browser.
Blocking certain cookies may affect how the website functions.
8. Customer Accounts
When you create a customer account, we may collect information required to manage that account and process your orders.
You may request the closure of your account by contacting:
Closing your account does not necessarily require us to immediately delete information that must be retained for legal, accounting, fraud-prevention or contractual purposes.
9. Order Processing and Delivery
To process and deliver your order, we may share necessary information with service providers such as:
- Website and e-commerce platform providers
- Payment processors
- Banks and financial institutions
- Fraud-prevention providers
- Warehousing and fulfilment partners
- Shipping and courier companies
- Customer-support providers
- Accounting and professional advisers
We provide these parties only with information reasonably required to perform the relevant service.
Shipping providers may receive information such as your name, delivery address, email address, telephone number and order-delivery details.
10. Payment Providers
Depending on the payment methods offered during checkout, your payment may be processed by an external provider.
The payment provider may collect and process information needed to:
- Complete your transaction
- Verify your identity
- Prevent fraud
- Perform risk or credit assessments where applicable
- Meet legal and regulatory obligations
- Handle refunds or payment disputes
The payment provider’s own privacy policy applies to its processing of your information.
Jessica’s Collection should list only the payment providers that are actually available through its checkout.
11. Marketing Emails and Newsletters
You may choose to subscribe to emails from Jessica’s Collection.
Marketing messages may include information about:
- New collections
- Promotions
- Sales
- Special events
- Product recommendations
- Store and website updates
Where required, we will obtain your consent before sending marketing emails.
Every promotional email will include an unsubscribe option. You may also unsubscribe by contacting:
Unsubscribing from marketing communications will not prevent us from sending necessary service messages, such as order confirmations, delivery updates, security notices or responses to your requests.
We maintain records of consent and unsubscribe requests where required to demonstrate compliance with applicable electronic-marketing laws.
12. Review Requests and Customer Feedback
After a purchase, we may invite you to review your order or share feedback about your experience.
Review invitations will only be sent where permitted by law. Where consent is required, we will request it before sending the invitation.
You may withdraw your consent or ask us to stop sending review requests by contacting:
Any review you submit may be published together with the name or initials you choose to provide. Do not include sensitive or confidential information in a public review.
13. Analytics
We may use analytics services to understand how visitors interact with our website.
Analytics information may include:
- Pages visited
- Time spent on pages
- Device and browser information
- Approximate geographic location
- Traffic source
- Actions taken on the website
- Purchases or other conversion events
Where required, analytics technologies will only be used after consent has been obtained.
We may configure analytics services to reduce the amount of directly identifying information collected, such as by limiting or anonymizing IP-address data where supported.
14. Advertising and Remarketing
Jessica’s Collection may use advertising services provided by platforms such as Google or Meta.
These services may use cookies or pixels to:
- Measure advertisement performance
- Understand whether an advertisement resulted in a website visit or purchase
- Create advertising audiences
- Display advertisements that may be relevant to visitors
- Limit how often an advertisement is displayed
Advertising and remarketing technologies will only be used with consent where applicable.
You can withdraw or change your consent through our cookie settings. You may also control certain advertising preferences through the relevant advertising platform.
15. Social Media
Our website may include links to social-media platforms.
A normal link does not necessarily transmit information to the social-media platform until you click it. Once you visit an external social-media website, that platform may process information in accordance with its own privacy policy.
Jessica’s Collection is not responsible for the privacy practices of external websites or social-media platforms.
16. International Data Transfers
Some service providers used by Jessica’s Collection may process information outside Canada.
As a result, your personal information may be subject to the laws of another country and may be accessible to courts, law-enforcement bodies or government authorities in that jurisdiction.
Where required, we use appropriate contractual, organizational or legal safeguards for international transfers.
For transfers involving individuals in the European Economic Area, safeguards may include:
- An adequacy decision
- Standard contractual clauses
- Participation by an eligible provider in a recognized data-transfer framework
- Another transfer mechanism permitted under applicable law
17. How Long We Retain Personal Information
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The duration of our customer relationship
- Legal and tax-record requirements
- Accounting obligations
- Warranty, refund and chargeback periods
- Fraud-prevention requirements
- Dispute and legal-claim limitation periods
- Consent and unsubscribe records
- Security and technical requirements
When information is no longer required, we will delete, anonymize or securely dispose of it, subject to applicable legal obligations.
18. Your Privacy Rights
Depending on where you live and which privacy law applies, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate or incomplete information
- Withdraw consent, subject to legal or contractual restrictions
- Ask questions about how your information has been used or disclosed
- Request deletion of information where legally available
- Object to certain forms of processing
- Request restriction of certain processing
- Receive certain information in a portable format
- Opt out of marketing communications
- Complain to an appropriate privacy or data-protection authority
To exercise a privacy right, contact:
We may need to verify your identity before completing your request.
Certain information may not be deleted or disclosed where an exception applies, including where it must be retained for legal, accounting, fraud-prevention or contractual purposes.
19. Additional Rights for EEA Residents
Where the GDPR applies, you may have rights including:
- The right of access
- The right to rectification
- The right to erasure
- The right to restriction of processing
- The right to data portability
- The right to object
- The right to withdraw consent
- The right to lodge a complaint with a supervisory authority
Where personal information is processed for direct marketing, you may object to that processing at any time.
The GDPR may apply to certain businesses outside the European Union when they offer goods or services to individuals in the EU or monitor their behaviour there.
20. Automated Decision-Making
Jessica’s Collection does not intend to make decisions based solely on automated processing that produce legal or similarly significant effects for customers.
Fraud-prevention or payment providers may use automated tools to assess transaction risks. Where this occurs, their own privacy policies and applicable legal obligations govern that processing.
21. Children’s Privacy
Our website and products are not directed toward children who are not legally permitted to provide valid consent under applicable law.
We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information to us improperly, please contact us so we can investigate and take appropriate action.
22. Third-Party Websites
Our website may contain links to websites operated by other organizations.
Jessica’s Collection does not control these websites and is not responsible for their content, security or privacy practices. We encourage you to review the privacy policy of each external website you visit.
23. Changes to This Privacy Policy
We may update this Privacy Policy when our practices, services, technology or legal obligations change.
The updated version will be published on our website with a revised “Last updated” date. Significant changes may also be communicated through the website or by email where appropriate.
24. Contact Us
For questions, complaints or requests relating to privacy or personal information, contact:
Jessica’s Collection
Ottawa, Ontario, Canada
Email: info@jessicas-collection.com
We will review privacy-related requests and respond within a reasonable period and within any timeframe required by applicable law.